Emergency 911 Levy - Overview

About the Emergency 911 Levy

Effective April 1, 2014, wireless subscribers are required to pay a monthly 911 levy of $0.44 on each of their active wireless devices that is assigned a telephone number with an Alberta area code. Wireless telecommunication providers operating in Alberta are required to bill their wireless subscribers, collect and remit the 911 levy to the Government of Alberta.

The money generated by the 911 levy, after administrative costs, will be provided to 911 call centres in Alberta to assist them in meeting the demands of increasing call volumes and the adoption of costly technological enhancements to 911 systems. The funding will result in enhanced reliability and consistency of 911 services in Alberta.

Further to the authority provided in the Emergency 911 Act, Treasury Board and Finance has worked closely with Municipal Affairs to develop the Emergency 911 Levy Regulation, which sets out the administrative process for the collection, reporting, and remittance of the 911 levy by wireless telecommunication providers operating in Alberta. Municipal Affairs administers the Emergency 911 Grants Regulation, which allows for the distribution of the 911 levy to the various 911 call centres in Alberta.


Filing Emergency 911 Levy Returns

Wireless telecommunication providers must file their Emergency 911 levy returns online using TRACS (Tax and Revenue Administration Client Self-Service). TRACS is a secure online system that allows authorized providers to submit Emergency 911 levy returns and view account information from 7 a.m. to midnight Mountain Standard Time, Monday to Saturday (outside of scheduled maintenance times).*  If you are not currently enrolled on TRACS, please visit http://www.finance.alberta.ca/tracs and select “TRACS Enrolment Request”.

*Note: Technical support is not available beyond normal business hours.

We also have an instructional video on how to enrol in TRACS. If you have any questions, please contact Tax and Revenue Administration.

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Remitting the Emergency 911 Levy

Wireless telecommunication providers must remit the net amount of Emergency 911 levy due through internet payment options provided by major financial institutions in Canada. For more information, see Emergency 911 Levy Publications.

Additional general information on the Alberta Emergency 911 program may be found on the Alberta Emergency Management Agency website at http://www.aema.alberta.ca/911.cfm.

Please note: There is a late filing penalty associated with the Emergency 911 levy. For more information, see Information Circular E911-1, Administration of the Emergency 911 Levy.

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Page last updated:  December 7, 2017