Contact Information for TRACS


Hours of service for contacting TRACS

Regular hours for contacting TRACS are 8:15 a.m. to 4:30 p.m. (Mountain Standard Time), Monday to Friday, except for government holidays.

Please note: the TRACS system is available every day from 7 a.m. to midnight, Mountain Standard Time (outside of scheduled maintenance times), seven days a week. Notice of scheduled system outages will be posted on TRACS.


Support regarding your User ID and/or Password

If you need assistance with your user ID and/or password access, please contact the Alberta Secure Access Service (ASAS) at:

PHONE:  780-644-5770

EMAIL:   asas.help@gov.ab.ca

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TRACS Support


Technical Issues

PHONE:  780-427-3044.  For toll free service (within Alberta):  310-0000, then 780-427-3044.

EMAIL:   TBF.EcomHelpdesk@gov.ab.ca

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General Account Enquiries

PHONE:  780-427-3044

EMAIL:   tra.revenue@gov.ab.ca

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Toll-free Access

You can access Alberta government offices toll-free from anywhere in the province by calling the Government of Alberta Call Centre at 310-0000. After dialing 310–0000, you will have the option of entering the number you need or holding/pressing zero for operator assistance.

Outside Alberta, call 1-area code-number (long distance charges will apply).

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Page last updated:  February 10, 2017