TRACS Help and FAQs
Help and Frequently Asked Questions
See the menu to your left for links to documents providing help on different topics related to TRACS.
* Please note: Some of these documents are in Adobe PDF format. If you do not have Acrobat Reader, click here to download this free program.
- What is my account number?
- I have lost my PIN / my PIN has expired. What should I do?
- Who should maintain control over access to my account?
- Why does my TRACS session expire and log me out?
- What hours can I log into TRACS?
- Who should I contact with TRACS related questions?
FAQs specific to TRACS are provided below:
An account number is necessary for enrolling into TRACS. It links you to the account that you wish to access.
The account number is your Alberta Business Identification Number (BIN) unless otherwise indicated.
For more information, see How to find your account number.
If you have lost your personal identification number (PIN) or your PIN has expired another must be issued. To obtain another PIN, contact the individual or entity that issued your previous PIN.
For security and privacy reasons it is important that an account owner controls who can access the account and what account information each individual is allowed to see. It is good business practice to regularly review who has access to the account and modify permissions (access) accordingly.
Alberta Tax and Revenue Administration is not responsible for delegating or maintaining access to an account.
For security purposes, you will be automatically logged out of TRACS after 15 minutes of session inactivity.
Note: Due to a standard established by the Government of Alberta, you will also be required to confirm your login credentials after one hour of continuous session activity.
TRACS is available every day from 7 a.m. to midnight, Mountain Standard Time (outside of scheduled maintenance times), seven days a week.
Notice of scheduled system outages will be posted on TRACS.